Privacy Policy
Privacy Policy
Effective Date: October 1, 2023
1. Introduction
Welcome to Freeway Wireless LLC. At Freeway Wireless, we are committed to safeguarding your privacy. This Privacy Policy is designed to provide you with an understanding of how Freeway Wireless LLC collects and manages your information when you use our website and mobile applications ("Apps"), collectively referred to as the "Services."
If you have any questions or concerns about your privacy, please contact us at:
Freeway Wireless LLC
Email: info@freewaywireless.com
Phone: 443-212-8253
2. Information We Collect
We gather information from and about you in various ways, including (A) information you directly provide to us, and (B) information we automatically collect. This encompasses data that can identify you personally, either directly (e.g., your name) or indirectly (e.g., data about your online usage).
Information You Provide
Freeway Wireless LLC collects information when you willingly share it with us. This may occur when you utilize our Services, register or create an online account, request information, subscribe to newsletters, rate or review our products and services, seek customer support, or engage with us in any other manner. The information we collect may include your name, address, email address, phone or mobile number, date of birth, gender, social security number, photograph, and username.
You may also provide us with information for specific transactions, such as:
Financial Transaction Information: We collect financial information when you make payments for our products or services. This may include credit/debit card numbers and associated financial details.
Survey Information: Periodically, we may conduct surveys of our customers and users. Participation in these surveys is entirely voluntary, and you may be asked to provide identifiable information in exchange for information or services. We may use this data in an anonymized form.
Information Automatically Collected
Whenever you visit or interact with our Services, we, along with third-party advertisers and service providers, may employ various technologies to automatically collect certain information about your activities. This may include:
Computer or Device Information: We may automatically gather your Internet Protocol ("IP") address or other unique identifiers from the device you use to access our Services. This could include your browser type, device type, device identification number, MAC address, operating system, software version, phone model, phone operating system, carrier information, and the domain name from which you accessed the Services.
Usage Information: We may collect details about your use of the Services, such as the date and time of your visits, the areas or pages you access, the time you spend on our Services, the frequency of your returns, click-stream or usage data, emails you open, forward, or click-through to our Services, and other websites you visit.
Use of Third Party Analytic Technologies: We may utilize third-party analytics and tracking tools to better understand the usage of the Site and Apps, improve the effectiveness of our content, products, and services, and deliver more targeted advertising. These tools may use technologies like cookies, web beacons, pixel tags, log files, HTML5 cookies, or other tracking methods to collect and store specific information. They may also combine data from your interaction with our Site and Apps with information from other sources. We do not control these third parties' use of cookies or other tracking technologies.
Location Information: Freeway Wireless LLC may collect location information based on your proximity to cell towers. We disclose this information as needed to respond to 911 or other emergency-related situations, as required by law.
3. Use of Personal Information
Information collected by Freeway Wireless LLC may be used for various purposes, including:
Responding to inquiries, enrolling for our products and services, and communicating with you as necessary.
Reviewing the usage and operations of our Services and conducting analysis to enhance or improve our content, products, and services.
Providing customized content on the Site or Apps, targeted offers, and advertising on our platforms or other websites, mobile applications, social media, or online services.
Contacting you with information, newsletters, and promotional materials from Freeway Wireless LLC, or on behalf of our partners and affiliates.
Using your data in an aggregated, non-specific format for analytical and demographic purposes.
Addressing problems with our Services or business and protecting their security and integrity.
Using and disclosing your credit/debit card or other financial information solely for processing payments and preventing fraud.
Other purposes disclosed at the time you provide your information or with your consent.
In addition, if you use the Site or Apps to connect with third-party services, you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.
4. Information Use for Interest-Based Advertising
We may employ third parties to measure and target advertisements about our products and services, tailored to your online interests. These third-party companies may use technologies such as cookies, web beacons, pixel tags, and similar methods to collect data and other information about your online activity. This information is used to display Excess Telecom advertisements on our platforms or other websites, mobile applications, social media, or online services you use.
For details on your options concerning interest-based ads, please see the "Interest-Based Advertising Choices" section below.
5. Information We Share With Others
With the exception of the provisions in this Privacy Policy, we will not disclose, sell, or rent your information to third parties without your consent. We may share your personal information with the following:
Service Providers: We may share your information with third-party service providers who assist with our business operations, technical support, or activities conducted on our behalf.
Legal Matters; Safety: We may access and disclose your information to respond to subpoenas, judicial processes, government requests, investigations, or to protect public safety, as allowed by law or required by it. We may disclose your information to safeguard the security of our Site, Apps, servers, network systems, and databases. Furthermore, we may disclose your information as necessary if we believe there has been a violation of our Terms and Conditions of Service, any other legal documents or contracts related to our services, or the rights of any third party.
Sale or Transfer of Business or Assets: We may buy or sell assets as part of our business operations. If another entity acquires us or any of our assets, information collected about you may be transferred to that entity. Moreover, if bankruptcy or reorganization proceedings involve us, such information may be regarded as an asset and may be sold or transferred to third parties. If such a sale or transfer occurs, we will make reasonable efforts to require the transferee to use personal information provided through the Services in a manner consistent with this Privacy Policy.
Other: We may share your information as disclosed at the time of collection.
6. Your Choices and Opt-Outs
Cookies and Tracking Options
Certain sections of our Site and Apps require cookies. We use cookies to provide customized content when you log in, such as displaying your balance and other services. We may also use cookies and other technologies to provide personalized services, deliver more relevant advertising, and link data collected from other computers or devices you use. You can adjust your device or internet browser settings to restrict tracking or decline cookies, but doing so may limit your use of certain features of the Service and affect your ability to take full advantage of our offerings. Please refer to your device's settings or your internet browser's "Help" section for more information on managing your tracking preferences or disabling cookies.
Interest-Based Advertising Choices
To understand your choices for receiving more relevant advertising provided on the Services or across other websites and online services, please review the information below:
To learn more about such interest-based advertising and opt out of collection and use for interest-based advertising by the Digital Advertising Alliance (DAA) participating companies, please visit DAA Opt-Out Page.
To opt out of the use of your mobile device ID for targeted advertising, please see YourAdChoices Mobile App.
If you wish to prevent your data from being used by Google Analytics, Google has developed the Google Analytics Opt-Out Browser Add-on.
On your mobile device, you may also adjust your privacy and advertising settings to control whether you want to receive more relevant advertising.
Even if you opt out, you may still receive advertising from us that is not customized based on your Service or usage information, or advertising from other third parties if they are not a DAA participating company.
7. Advertisements
Some advertisements on the Freeway Wireless LLC Site or Apps may redirect you to other websites that may request your personal information. Please be aware that Freeway Wireless LLC has no control over our advertisers' Privacy Policies. Therefore, familiarize yourself with the Privacy Policies of any websites before providing your personal information.
8. Email Communications
We do not disclose email communications transmitted using Freeway Wireless LLC services to third parties, except when required to provide service or as mandated by law.
9. Account Information
To activate and access your account, you must provide a password. You are responsible for remembering and maintaining the confidentiality of your password and any activities conducted using it.
Freeway Wireless LLC is committed to ensuring the accuracy of all account information. Customers may use the Services or contact Freeway Wireless LLC to correct and verify account information.
10. Children's Privacy
Freeway Wireless LLC does not knowingly collect information from individuals under the age of 18 without prior, verifiable parental consent. Our services are primarily intended for individuals over the age of 18.
Online product and service orders from Freeway Wireless LLC are limited to adults over the age of 18. However, wireless devices and services purchased for family use may be used by minors without Excess Telecom's knowledge. Any information collected from such usage may appear as the personal information of the adult subscriber and will be treated accordingly under this Privacy Policy.
11. Improper Conduct
Freeway Wireless LLC may use personal information to investigate and prevent potentially unlawful activity or activity that threatens the network or otherwise violates customer agreements for our services.
12. Data Security
Freeway Wireless LLC has implemented technology and security features, such as encryption, to protect the privacy of your customer-specific information from unauthorized access or misuse. We will continue to enhance our security measures as new technology becomes available. While we take every reasonable precaution, there is no such thing as foolproof security on the Internet, and Freeway Wireless LLC cannot guarantee absolute security.
13. Data Storage
Your personal information is stored on servers in the United States. However, some of our service providers may store information on servers hosted in other countries. As a result, your personal information may be subject to the laws of other countries, where data protection and other laws may differ from those of the United States. Your personal information may be disclosed in response to inquiries or requests from government authorities or to comply with judicial processes in the countries in which we operate.
14. Applicable Law
Customer-specific information submitted to our Services will be collected, processed, stored, disclosed, and disposed of in accordance with applicable U.S. law. By providing us with your information, you acknowledge that you have read this Privacy Policy, understand it, agree to our Terms and Conditions of Service, and consent to the transfer of such information outside your resident jurisdiction. If you do not consent to the terms of this Privacy Policy, please refrain from using our Services.
15. Policy Changes
Freeway Wireless LLC reserves the right to modify our Privacy Policy based on customer needs or legal obligations. Your access and use of the Freeway Wireless LLC Services indicate your acknowledgment and acceptance of such amended policy. This Privacy Policy does not create any legal rights for you or any third parties.
16. Service Cancellation or "Opt-Out"
Subscribers have the option to "opt-out" of Freeway Wireless LLC service at any time. Subscribers are under no obligation to continue using wireless services with Freeway Wireless LLC. To "opt-out" at any time, please call 1-800-615-0898.
17. Questions and Contact
For questions regarding your Freeway Wireless LLC service, please call 443-212-8253 or chat on our website at www.freewaywireless.com.